Shipping Policy

Shipping Policy
- This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through devtah.com (“Website”), operated by devtah.com (“we,” “us,” or “our”). By placing an order, buyers and sellers agree to comply with this Shipping Policy.
- 1. Shipping Partners and Logistics
  - DevTah.com may partner with Shiprocket or other third-party logistics providers to ensure the safe and timely delivery of orders.
  - The choice of shipping partner will depend on the buyer’s location, product type, and delivery preferences.
- 2. Shipping Timeline and Seller Responsibilities
  - Sellers must accept orders within 48 hours of the order being placed.
  - If the seller fails to accept within this period, the order may be automatically cancelled and refunded to the buyer.
  - Once accepted, the seller must dispatch the product within 24-48 hours.
- 3. Shipping Charges and Delivery Time
  - Shipping charges will vary based on:
    - 1. Delivery location (domestic or international).
    - 2. Product weight, size, and category.
    - 3. Buyer’s chosen shipping method (e.g., standard or expedited).
  - Buyers will see the final shipping cost at checkout, along with an estimated delivery time.
  - Delivery timelines are subject to change due to weather, regional restrictions, or unforeseen events.
- 4. Order Tracking
  - Once shipped, buyers receive a tracking link via email or SMS to track their order in real-time.
  - Buyers can track the order via the shipping partner’s portal or through their DevTah.com account.
- 5. Delivery Process and Buyer Responsibilities
  - Delivery Attempts:
    - 1. Our logistics partner will make up to three delivery attempts at the address provided.
    - 2. If delivery fails after three attempts, the order will be returned to the seller.
    - 3. Buyers may bear return shipping costs if delivery fails due to incorrect address or unavailability.
  - Signature or OTP Confirmation:
    - 1. For high-value or COD orders, a signature or OTP may be required for confirmation.
- 6. Damaged or Lost Parcels
  - Buyers must notify customer support within 24 hours of expected delivery if a parcel is damaged or lost.
  - devtah.com and the logistics provider will investigate the case and provide a suitable resolution (refund or replacement) based on the outcome.
- 7. International Shipping and Customs Duties
  - International orders may be subject to customs duties, taxes, or import fees, which are the buyer’s responsibility.
  - Delivery timelines may vary due to customs clearance procedures.
- 8. Cash on Delivery (COD) Orders
  - COD orders may include a handling fee, displayed at checkout.
  - Buyers refusing COD deliveries without a valid reason may be restricted from using COD in the future.
- 9. Shipping Restrictions
  - Certain items may not be eligible for shipping to specific regions due to regulatory restrictions or courier limitations.
  - Buyers will be informed at checkout if the product cannot be shipped to their location.
- 10. Delayed or Failed Delivery Due to Seller Issues
  - If the seller fails to dispatch the order on time, buyers may receive a full refund.
  - The seller is responsible for any extra costs caused by the delay.
- 11. Returns and Refunds Related to Shipping
  - If a product is returned due to shipping damage or wrong delivery, the seller bears the return shipping cost.
  - Refer to our Refund Policy for further details.
- 12. Modifications to the Shipping Policy
  - DevTah.com reserves the right to modify this policy at any time.
  - Changes are effective upon posting on the Website, and users should review the policy periodically.
- 13. Contact Us
  - For any shipping-related inquiries, contact our support team at [support@devtah.com].