Refund Policy

  • Refund Policy
    • This Refund Policy governs refunds for products or services purchased through devtah.com ("Website"), owned and operated by DevTah.com ("Owner," "we," "us," or "our"). By using the Website, you agree to this Refund Policy. If you do not agree, please refrain from using the Website.
  • 1. Refund Eligibility
    • • Refunds or replacements will be processed according to the following guidelines and subject to verification by DevTah.com and the seller.
    • • Buyers and sellers are expected to follow these steps to ensure smooth resolutions.
    • • Refund Request Time Frame: Customers must apply for a refund within 7 days of receiving the product. Requests made after this period may not be eligible for a refund or replacement.
  • Customer Responsibilities During Parcel Reception
    • • Video Documentation Required:
      • Upon delivery, the customer must record a clear video:
        • 1. Before opening the parcel, show the label on the package, including Order ID, customer name, and other details.
        • 2. Ensure the parcel is not damaged and make a 360-degree video to confirm the package is completely sealed.
        • 3. Open the parcel in front of the delivery agent, ensuring their face is visible in the video for verification purposes.
    • • Failure to comply with these steps may invalidate any claims related to the product's condition.
  • 2. Cases and Resolutions
  • Case 1: Wrong Product Received
    • • Seller Responsibility:
      • o If the seller sends the wrong product, they must replace it with the correct item as soon as possible.
      • o The incorrect product will be returned to the seller, and all shipping and return costs will be borne by the seller.
  • Case 2: Faulty or Defective Product
    • • If Brand Warranty is Available:
      • o The brand will handle the issue directly with the customer under its warranty policy.
    • • If No Warranty is Available:
      • o The seller must provide a replacement at no additional cost to the customer.
  • Case 3: Customer No Longer Wants the Product
    • • If the customer no longer wants the product for reasons such as disinterest, change of mind, or dissatisfaction:
      • o All courier costs (both ways), packing charges, and other applicable fees will be borne by the customer.
  • Case 4: Partial or Missing Product during Replacement
    • • Seller Verification Video:
      • When the seller receives the returned product, they must:
        • 1. Record a video as per the same instructions for the customer (360-degree video with label details).
        • 2. Ensure the entire product and all included parts are returned.
        • 3. If the customer sends incomplete or incorrect items, the customer will be held responsible, and the loss will be borne by the customer.
    • • Failure to comply with these steps may invalidate any claims related to the product's condition.
  • Case 5: Replacement vs. Refund
    • • Replacement as Default Resolution:
      • o Customers are eligible only for replacements unless the case falls under Case 3, where the refund terms will apply.
  • 3. E-Commerce Transactions
    • Refunds are available under the following conditions:
      • • Parcel Damaged on Delivery:
        • Customers are advised not to accept damaged parcels and should contact customer support at [support@devtah.com] immediately to initiate a refund or replacement.
      • • Product Defects:
        • If the product is defective or damaged, customers may request a refund or replacement, subject to verification.
      • • Order Cancellation:
        • If the order is cancelled before shipment, any transaction charges, platform fees, or other costs incurred by devtah.com will be borne by the customer. This may include payment gateway fees, handling fees, and other applicable platform costs.
      • • Seller Fails to Fulfill Order on Time:
        • If the seller is unable to fulfill the order within the agreed time set by the customer or the automated timeline after order approval, and the customer requests a full refund, then:
          • o All costs related to transaction charges, platform fees, commissions, gateway charges, and any other applicable fees will be borne by the seller.
  • 4. Refund Process
    • • Initiating a Request:
      • To request a refund or replacement, contact our customer support at support@devtah.com with the transaction details and video proof where applicable.
    • • Processing Time:
  • 5. Modifications to the Refund Policy
    • devtah.com reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review the Refund Policy periodically.
  • 6. Contact Us
    • For any questions or concerns, contact our support team at [support@devtah.com].